Terms & Conditions - Order Policy
Firefly Artwork wants you to be entirely happy with every purchase from us. The items described below are intended to inform you of our policy regarding the placement of orders.
Our money back guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within seven days, and we will issue a full refund for the price you paid for the item.
Contract Formation
By placing an order on this website you are making an offer to purchase the goods described within the order. The order will not be treated as having been accepted until you receive confirmation from us that this is the case. This confirmation may be by email or post.
The decision as to whether to accept any order from you is at our discretion and we are not bound to do so.
Cancelling an Order
Under the United Kingdom Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products except commissioned original works of art.
To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract Cancellation". Please package the relevant items securely and send them to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:
Firefly Artwork
54 Castle Street
Cranborne
Dorset
BH21 5QA
England
For your protection, we recommend that you use a recorded delivery service. Please note that you will be responsible for the costs of returning the items to us unless we delivered the product to you in error or the product is faulty. If we do not receive the items back from you with the delivery slip, we may arrange for collection of the items from your residence at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that order.
Dispatch of Goods
Items will be dispatched as soon as possible following our acceptance of your offer to purchase the items and the clearance of any funds required for the purchase of these items.
